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FAQs

Yes, our products are definitely authentic. And we understand that many customers feel our price seems too good to be true. We have the channel to get the high quality products from original factory with competitive price.Don’t worry about it.

If you are not satisfied with the item, please take a picture of the items first, then send us an email to confirm, in 7 days, you can return the items to us ,but you need to pay the shipping by yourself,then we will make an exchange after its passing an offical inspection. Of course, we will not accept returns and/or exchanges if there is enough evidence to prove the products are not brand new.Besides, if there is nothing wrong with the quality and the size of our products have sent to you, then you will be in charge of shipping fees for return and the system will also deduct 30% of the payment. If you want us to refund,we will refund within 24 hours,but the time you actually get the refund into your bank account depends on your bank.

We also guarantee that our products will not be seized by customs. If your item seized by the customs officer, we will ship out again.

If the order haven´t shipped out,and you want to cancel your order and refund, we need to deduct 10% of the payments in the amount, because it is the credit card companies´ handling charges from us.

All of the pictures are definitely taken by ourselves.But due to the computer screen chromatism and the different of the photo shooting point , There are some differences between practical items and the pictures on our website.

Generally, you may receive the item in 7-14 days after you paid for your orders.But due to the severe weather condition, the delivery process may be a little bit slow.Situation may varies for each country as in some country destinations it can be reliably delivered within 1 week and some even take 2-4 weeks, it depends on the efficiency of your local postal service.

We will send you your tracking number in 24-36 hours after we receive your payment .You may check your item here:  https://shoesfreaks.aftership.com/, then put tracking number into it and track .then you will see the status of the order .

We could ship to almost all of the countries worldwide. It will cost you some fee for the shipping;There may have some destination areas which have limited courier service coverage and in case of this, we will usually inform the customer as soon as possible via email. Please ensure that you filled the correct shipping and email address in your registered account.

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